Privacy Policy
Asara Physical Therapy and Balance Clinic
Effective Date: March 1st 2026.
Introduction
At Asara Physical Therapy and Balance Clinic (“Asara,” “we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, communicate with us, or receive services at our clinic.
By using our website or services, you agree to the terms outlined in this Privacy Policy.
1. Types of Information We Collect
We may collect the following categories of personal information:
A. Information You Provide Directly
Full name
Email address
Phone number
Mailing address
Date of birth
Insurance information
Health history and medical information necessary for treatment
Emergency contact information
Payment and billing information
B. Information Collected Automatically
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Pages visited
Time spent on the website
Cookies and tracking data
2. How We Collect Information
We collect information through:
Online contact forms
Appointment request forms
New patient intake forms
Newsletter sign-ups
Phone calls and in-person communication
Email communication
SMS/text message opt-in forms
Website cookies and analytics tools
Cookies are small data files stored on your device that help improve website functionality and user experience.
3. Purpose of Data Collection
We collect personal information for the following purposes:
To schedule and manage appointments
To provide physical therapy and related healthcare services
To communicate with you regarding your care
To process billing and insurance claims
To send appointment reminders
To respond to inquiries
To improve our website and services
To comply with legal and regulatory requirements
We only collect information that is necessary for these purposes.
4. SMS Communication and Mobile Opt-In
If you choose to opt in to receive SMS or text messages from Asara Physical Therapy and Balance Clinic:
You may receive appointment reminders, follow-up communication, or clinic-related updates.
Message frequency may vary.
Standard message and data rates may apply.
You may opt out at any time by replying “STOP.”
Mobile opt-in, SMS consent, and phone numbers collected for SMS communication will not be shared with third parties or affiliates for marketing purposes.
5. Data Sharing and Disclosure
We do not sell your personal information.
We may share your information only in the following circumstances:
With healthcare providers involved in your care
With insurance companies for claims processing
With billing service providers
With secure third-party service providers that assist with website hosting, analytics, or practice management software
When required by law, subpoena, or regulatory authority
All third-party vendors are required to maintain appropriate security and confidentiality safeguards.
As stated above:
Mobile opt-in, SMS consent, and phone numbers will not be shared with third parties or affiliates for marketing purposes.
6. HIPAA Compliance
As a healthcare provider, Asara Physical Therapy and Balance Clinic complies with the Health Insurance Portability and Accountability Act (HIPAA). Protected Health Information (PHI) is handled in accordance with federal and state privacy regulations.
You may request a copy of our Notice of Privacy Practices for more information regarding your healthcare data.
7. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
While we take reasonable precautions, no method of electronic transmission or storage is completely secure. We encourage patients to avoid sharing sensitive medical information through unsecured email.
8. User Rights
You have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of certain personal information (subject to legal and healthcare record retention requirements)
Withdraw consent for communications
Opt out of SMS communications at any time
To exercise your rights, please contact us using the information below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage users to review their privacy policies.
10. Children’s Privacy
Our services are not directed to children under the age of 13 without parental or guardian consent. We do not knowingly collect personal information from children without appropriate authorization.
11. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of our services after changes are posted constitutes acceptance of those changes.
SMS Terms & Conditions
By providing your phone number and opting in to receive SMS communications from Asara Physical Therapy and Balance Clinic, you consent to receive text messages related to your care and clinic communications.
SMS Consent Communication:
Phone numbers obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes. Mobile opt-in information is used solely for clinic-related communications.
Types of SMS Communications:
If you have consented to receive text messages, you may receive messages related to:
Appointment reminders
Scheduling confirmations or changes
Follow-up messages regarding your care or home exercise program
Clinic-related updates relevant to your treatment
We do not send promotional or marketing messages without separate explicit consent.
Message Frequency:
Message frequency may vary depending on the type of communication. You may receive recurring messages related to appointment reminders, scheduling updates, and follow-up care based on your interaction with the clinic.
Potential Fees for SMS Messaging:
Standard message and data rates may apply according to your mobile carrier’s pricing plan. Charges may vary depending on whether messages are sent domestically or internationally. Asara Physical Therapy and Balance Clinic is not responsible for any carrier fees associated with SMS communications.
I consent to receive SMS text messages from Asara Physical Therapy and Balance Clinic for appointment reminders, scheduling updates, and follow-up care. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent is not a condition of receiving services. I have read and agree to the Privacy Policy and SMS Terms & Conditions.
Opt-Out Instructions:
You may opt out of receiving SMS messages at any time by replying STOP. After you send STOP, you will receive a confirmation message and will no longer receive SMS communications unless you opt in again. For assistance, reply HELP or contact our office directly.
If you have questions about this Privacy Policy or would like to exercise your rights, please contact:
Contact Information
Physical Therapy and Balance Clinic
6537 Preston Road, Suite B, Plano, Texas. 75024
Phone: (469) 892-5222
Email: info@asarapt.com
Website: www.asarapt.com